Dear churches…

I’m the kind of gal who grew up in the church. Church has always been my home, my safe place and I knew from an early age the dangers of becoming a ‘church hopper’. There was a frequently used analogy, ‘a coal out of the fire, on the hearth, quickly goes cold.’ And I think that’s true, being part of a church, for a believer, is pretty important and when you’re not in a community, it’s much tougher to keep ‘warm’.

But what happens if you find yourself without a church home?

Well, last year, through a variety of unforeseen issues, I found myself in that very situation. Mentally picturing coals and slowly dying embers, I quickly drew up a shortlist of nearby churches which seemed to fit the bill and over the course of a few Sundays, I (nervously) started the arduous task of visiting them.

To be honest, it was not an easy or fun experience (starting over, rarely is!) and there were plenty of mornings where I’d much rather have stayed in bed. But, I know that great things often happen, when we take small, (sometimes awkward) steps of obedience, so I somehow found the gumption to persevere.

However, the whole process made me think about what makes a ‘good’ church. Is it the worship style? The speaker? The band? Or something else?

As I visited one church after another, I began to realise that it was less about style, building or type of worship, but, like any new relationship or buying a house, for me, it’s mostly about chemistry.

It’s either there or it’s not.

You fit or you don’t.

It feels right, or it doesn’t.

So much of life is like that. A new house can look perfect on paper but ‘feel wrong’ and an old, crumbling ruin can look terrible, but yet somehow you’re energised and ready for the challenge. That’s chemistry.

But, despite it all, there are still some things that churches could do (or maybe cease doing!) which could make the experience of first time visitors a bit easier.

And so I write this as a bit of an open letter to all kinds of churches. This isn’t intended to be a critique of churches or an exploration of God’s design and plan for his church, but instead, a quick glance at what your church might look like, to a first time visitor.

Where ARE you?

First things first, if your church building is hard to find (and not obviously signposted off a main road), then please write signs, buy flags…do things which say in bold, loud lettering, ‘Yoo hoo…we’re OVER HERE!’

I can’t tell you the amount of times I’ve driven round endlessly in circles, trying to find a building which was tucked away in a corner with no obvious signs (all the while, fearing my detours would make me horribly late).

Think of yourself as a big event…you know the kind where the AA/local council put up big signs to point people in the right direction? Even if in reality, you’re a group of 12 wanderers with a half finished website, if you want people to visit, please make it easy for them.

The welcome

The welcome is everything. Walking into a new church for the first time is a bit difficult for most people.

Where will we sit? Will anyone talk to us?

Your welcomers on the door need to be the kind of people who are genuinely interested in other humans. If they’re talking to each other and not making eye contact with the people who walk through the door, I’d dare to suggest they’re doing it wrong.

Welcoming is the equivalent of triage at A&E. These are the people who are actively on the lookout for the newbies, for the shy, the nervous, the first-timers.

I visited one church on my own and two welcomers gave me bright smiles and asked my name. One lady in particular just ‘got it’. She asked if I wanted to be left alone or would I like to sit with someone, emphasising there was no pressure. When I said I didn’t mind either way, she then introduced me to her friend, who said cheerily, ‘hey, come sit by us’ and she immediately made me feel at ease.

Within minutes, the awkwardness had subsided and I was free to take part, observe and figure out if this was the church for me. As it turned out, it wasn’t…but I certainly couldn’t fault the welcome.

Bottom line, a good welcome costs nothing. Recruit your nicest, pastoral people and put them on the door, so that everyone who walks into the church feels the presence of Jesus in their smiles and handshakes.

Don’t make me do weird stuff (please)

One church visit will always stick out, just simply because of its strangeness.

I’m pretty sure that when the speaker planned her talk, it looked fine on paper. In practice however, it was an all together much more awkward affair.

The talk, on the whole, was good, all about seeing the image of God in others, encouraging us to be less judgemental and more accepting of the people in our lives who might otherwise irritate us.

All good, all pretty challenging so far.

And then, there was an exercise.

In the middle of the preach, she asked us to stand up, face the person next to us and ‘examine their face’ for the image of God.

As these words fell from her lips, my heart sank.

Seriously? Nooooooooo (screamed my inner British girl).

But I was stuck. Not taking part would have seemed churlish, so, a beetroot blush creeping up my face, I turned to the woman on my left to see if she had ‘the image of God’. Yep, all looked good to me, so surely this part was now over?

But oh no, there was more.

We were then encouraged to say what we saw, say something positive about the person. I mean, sure, if I knew her…but I didn’t even know her name.

Incidentally, I noted the speaker herself was NOT staring into the eyes of another congregant. Nope, it was ok for her (ha!). She was holding her mic and watching the rest of us, as we shifted uncomfortably and sheepishly tried to avoid making eye contact with the person next to us.

‘Are you staying for coffee?’ said nice-woman-on-the-left, at the end of the service.

Fearing another onslaught of being forced to hug strangers or tell my life story to people I’d only just met, I politely declined.

The sigh of relief as I walked out the door and sank into the comforting embrace of my car, could have been heard a mile away.

Please just let your visitors be visitors.

Don’t make them do weird stuff, don’t ask them to stand up, say their name, hug someone or force them to make awkward prolonged eye contact with the person next to them.

The silent type

Now as much as I don’t want to take part in quirky, interactive object lessons, I also don’t want to be ignored.

And alas, on quite a few occasions, that’s what’s happened. There’s been times where I have slipped in to the back of a new church, smiled at a few turned heads, tried to make myself look approachable, but by the end, no one spoke to me at all.

You might think I should have tried harder? Perhaps so, but I tend to think that on a first visit, it’s better to be approached. After all, I’m a guest in your house and bouncing up to people to introduce myself, feels a little like helping myself to the food in your fridge, when I’ve only just walked into your home.

My suggestion, encourage your church members to not just gravitate to the people they know, but to be on the active lookout for the faces they don’t recognise. A simple ‘hello’ and a handshake makes a massive difference. Being completely overlooked (even if it’s not at all intentional) is not fun at all.

Why the personal questions?

This is a tough one! But one of the downsides to attending a new church is sometimes, the barrage of personal questions. I completely understand that people are trying to be friendly, to reach out and I’m grateful that people try, but the questions that no one ever wants to answer on a first visit are, ‘Are you married?’ Do you have children?’ Followed up swiftly by, ‘how old are you, if you don’t mind me asking?’

(Well, now you mention it, I think I DO mind you asking).

One of my friends is a single parent and on one occasion, visited a church with her young daughter. A well-meaning greeter asked, ‘oh, is your husband not with you?’

What she said: Uhm, no.

What she wanted to say:No, he’s with his new wife today, the woman he left me for.

Truth is, everyone who walks into your church will have a story. They might be divorced. They might be going through a break up. They might be a single parent. They might not be able to have children.

They’re not things anyone wants to go into on a first visit. The answers to those questions are the jewels, the things you share with people when you know and trust them.

So, as a church, if you can, why not encourage your congregation to accept people for who they appear to be, without needing to immediately put a label on them. Ask your visitors where they’ve travelled from, if they’d like a coffee, whether they want to sit next to someone (or be left alone), but don’t get too personal, too fast.

I’m not a heathen

Talking of awkward questions, I’ve noticed that if you’re new to a church, there is sometimes an assumption that you’re not actually a Christian.

Well-meaning church members have quietly pushed Alpha leaflets into my hands and on one particular occasion, the minister gave a lengthy appeal at the end of the service and stared meaningfully at me the entire time. The stare was so intense, that I began to wonder if I maybe needed to rededicate my life, you know, just to bring it to an end.

I loved his obvious passion for the gospel, but just because I’m new to the church, doesn’t mean I’m new to the faith.

Finally, I realise (in conclusion) that this might sound snippy or derogatory. I genuinely don’t want it to come across that way. I LOVE the church. I think it’s incredibly important for believers to be part of a community, a place where they can serve, give and grow. But how your church presents itself to first time visitors, is so important.

The secret to growing a church is a probably a fascinating combination of factors. But when we get the practicalities right and that is blessed by the Holy Spirit, the Church becomes a powerful force to be reckoned with.

And that is just what our world needs.

6 thoughts on “Dear churches…

  1. Paula, some helpful comments there for church welcome teams but I fear that your article is based on a completely wrong foundation for what church is! It reflects the consumerist idea to church; the supermarket approach where we go to where we get the best “deal”. A far shout from the Jesus concept that he came NOT TO BE SERVED but to SERVE! Church life is not essentially about what we get but what we give. My experience after over 40 years of church membership in 6 different churches (having had to move for study and work to different locations) is that if you roll up your sleeves, get involved and get to work in a local church, you will soon know the joy of serving together and carrying one another’s burdens. In my view, it has next or nothing to do with “chemistry” or being welcomed or approached in the right way (we’re never going to get that right for every newcomer!). All of course should receive as warm and sensitive welcome as possible but committed and more mature Christians should also know they need to put their shoulder to the wheel and serve rather than have a “consumer” approach.

    1. Yes exactly my thought’s. When you are filled with the holy spirit yourself you bring all these things and come with boldness to serve and encourage others.

      1. Guys, can I remind you that Paula is talking about FIRST visits as a listener rather than speaker. Only if that goes well is there any possibility of joining in and contributing and serving together.
        I too have experienced situations she describes on church visits, whether visiting the area or going to hear a particular speaker.

      2. Thanks Suzanne! Yes, that is my heart and the intention for writing. Being part of a church is an important mix of serving and growing, but first impressions can determine whether a person returns. And not everyone who walks through our church door is in an immediate position to serve; visitors may be mature Christians or they could be non-believers or people who are deeply broken, looking for answers. That’s why getting the basics right, is so important.

  2. Great letter, I can identify with so much – especially if you visit a church while on holiday, I used to take a visiting card (from my home church) and at one church the Pastor read the card out, which I was fine with, then said ‘Please, where are you?, I was so embarrassed, I went bright red and felt very uncomfortable. Although lots of people did speak to me at the end of the service, I did think that if I ever went back there for a holiday – no way would I ever go back to that church.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s